Reference

How 8bdtk Handles Your Personal Information

When you open an account with us, we collect certain personal details to keep your wallet, identity and transaction history secure.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access or delete dataSSL-secured account sessions

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What This Privacy Policy Covers

8bdtk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, email address, phone number and any payment details linked to your account. When you deposit or withdraw through bKash, Nagad or Rocket, the transaction reference is logged against your account for verification and

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dispute resolution purposes. We do not store your full mobile wallet PIN or banking credentials; those remain with your payment provider. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual
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login activity. Cookies help us remember your session so you do not have to log in from scratch each time you return on mobile. You can turn off non-essential cookies through your browser settings, though some account functions depend on session cookies to work correctly. Data
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shared with third-party payment processors is limited to what is strictly needed to complete your transaction. We do not sell your personal data to advertisers or unaffiliated third parties. Access to our platform and the data rights described here depend on your local law and the
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eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team can help. Reach out through any of the channels below and we will respond to privacy requests as a priority. Include your registered phone number and account email so we can verify your identity before processing the request.

Team online

Live Chat

Start a live chat session from your account dashboard. Available for account-holders in supported Bangladesh regions to raise privacy and data queries directly.

Email Support

Send your data request or privacy concern to our support address. Include your registered mobile number so we can verify your account before acting on the request.

Account Help Centre

Log in and open the Help section to find privacy request forms. The fastest way to submit a formal data access or deletion request tied to your account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We take a straightforward approach to data protection. Your account information is encrypted in transit using SSL, and access to stored records is limited to staff who need it to operate your account or respond to your requests. Here is how we handle each key area.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required to resolve disputes or meet legal obligations in applicable jurisdictions.

Cookie Controls

Session cookies keep you logged in on mobile without interruption. Non-essential analytics cookies can be switched off in your browser settings without breaking your account or wallet functions.

Payment Data Handling

Transaction references from bKash, Nagad and Rocket are stored only to verify deposits and process withdrawals. We do not retain your wallet PIN, OTP or full payment credentials.

Requesting Changes

You can ask us to correct, export or delete your personal data at any time by contacting support with your registered details. We verify your identity before acting on any data request.

Privacy Questions We Hear Most

These are the questions we receive most about how we handle account and payment data. If something is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, email, phone number and device details at registration. Payment method references — such as your bKash or Nagad account number — are also stored to process transactions.

Only with payment processors like bKash, Nagad and Rocket, and only the data needed to complete your transaction. We do not sell your information or share it with advertisers.

Contact our support team via live chat or email with your registered phone number and account email. We verify your identity first, then process the data access request as a priority.

Yes. Submit a deletion request through the Help Centre or by email. Note that some records may be retained for a limited period to meet legal obligations in applicable regions.

Session cookies keep your login active across pages without asking you to re-enter details each time. Non-essential cookies can be disabled in your browser without affecting your core account functions.

No. We only store the transaction reference number to verify your deposit or withdrawal. Your wallet PIN, OTP and full credentials stay with your payment provider and are never visible to us.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App8bdtk App Account8bdtk Login

How 8bdtk Handles Your Personal Information

Contact Us About Your Data

Live Chat

Email Support

Account Help Centre

Data Handling, Cookies and Account Security

Data Retention

Cookie Controls

Payment Data Handling

Requesting Changes

Privacy Questions We Hear Most

01 What personal data does 8bdtk collect when I open an account?

02 Does 8bdtk share my data with third parties?

03 How do I request a copy of the data held on my account?

04 Can I ask 8bdtk to delete my account data?

05 How does 8bdtk use cookies on mobile?

06 Is my bKash or Nagad PIN stored by 8bdtk?

Privacy Policy

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